Introduction
At Dock9 Ltd, we strive to provide our customers with high-quality electronic products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines the terms and conditions for returning and refunding products purchased from our website, dock9ltd.co.uk.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.
Return Process
- Contact Us: Before returning the item, please contact our customer service team at Info@dock9ltd.co.uk or call us at 07900751524 to initiate the return process.
- Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the item.
- Packaging: Please securely pack the item in its original packaging and include all accessories, manuals, and documentation. Clearly write the RAN on the outside of the package.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you receive a defective or damaged item, we will gladly exchange it for the same item. Please contact us at Info@dock9ltd.co.uk or call us at 07900751524 to arrange an exchange.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- Email: Info@dock9ltd.co.uk
- Phone: 07900751524
- Address: 700a London Road, Stoke-On-Trent, England, ST4 5NP
Thank you for shopping with Dock9 Ltd. We value your business and are committed to providing a positive shopping experience.