Last Updated: 24/10/2025
Dock 9 Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or engage with our services.
1. Introduction
This Privacy Policy outlines how Dock 9 Ltd collects and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you consent to the collection and use of information as described in this policy.
2. Company Information
Dock 9 Ltd
309 Cutmore Ropeworks, 1 Arboretum Place, Barking, England, IG11 7GS
Email: Info@dock9ltd.co.uk
Phone: +44 079 5645 2206
3. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Data: Name, contact number, email address, and company name.
- Business Information: Shipping or billing address, VAT number, and purchase history.
- Website Usage Data: IP address, browser type, operating system, pages visited, and time spent on the site.
- Communication Data: Information you provide through contact forms, email enquiries, or when subscribing to newsletters.
4. How We Collect Your Information
We collect data in the following ways:
- When you contact us directly via our website, email, or phone.
- When you place an order or register for our services.
- Through cookies and analytics tools that track your browsing activity on our site.
5. How We Use Your Information
We use your information for the following purposes:
- To process orders, payments, and deliveries.
- To respond to enquiries, provide quotations, and deliver customer support.
- To improve our website, services, and customer experience.
- To comply with legal and tax obligations.
- To send marketing updates or newsletters (only with your explicit consent).
6. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual Obligation: When processing is necessary to fulfil a contract with you.
- Legitimate Interest: When processing is required for business operations such as improving our services.
- Legal Compliance: When we are required to comply with applicable UK laws.
- Consent: When you have given us explicit permission to process your data for specific purposes.
7. Sharing Your Information
We may share your personal data with:
- Third-party logistics and courier partners for delivery purposes.
- Payment processors and financial institutions for secure transactions.
- IT service providers that manage our website and databases.
- Regulatory or legal authorities when required by law.
Dock 9 Ltd does not sell, rent, or trade your personal data to third parties.
8. Data Security
We implement strong technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Your information is stored securely on encrypted servers and only accessible by authorised personnel.
9. Data Retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Once no longer needed, your data will be securely deleted.
10. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to access and obtain a copy of your information.
- Right to request correction of inaccurate or incomplete data.
- Right to request deletion of your data (“right to be forgotten”).
- Right to object to data processing for marketing or legitimate interests.
- Right to restrict or limit how your data is processed.
- Right to data portability where applicable.
If you wish to exercise any of these rights, please contact us at Info@dock9ltd.co.uk.
11. Cookies and Tracking
Our website uses cookies to improve functionality and user experience. Cookies are small text files stored on your device to remember preferences and analyse website traffic. You can manage or disable cookies through your browser settings.
12. Third-Party Links
Our website may contain links to external websites. Dock 9 Ltd is not responsible for the privacy practices or content of third-party sites. We encourage users to review their respective privacy policies.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes have been made constitutes acceptance of the revised policy.
14. Contact Us
For any questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact: