Introduction
At Dock9 Ltd, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website, dock9ltd.co.uk, within the United Kingdom.
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Standard Shipping:
- Delivery Time: 3-5 business days
- Cost: £4.99 for orders under £50, free for orders over £50
Express Shipping:
- Delivery Time: 1-2 business days
- Cost: £9.99
Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Dock9 Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping
Currently, we do not ship outside the United Kingdom.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
- Email: Info@dock9ltd.co.uk
- Phone: 07900751524
- Address: 700a London Road, Stoke-On-Trent, England, ST4 5NP
Thank you for choosing Dock9 Ltd. We appreciate your business and look forward to serving you.