Last Updated: 24/10/2025
Welcome to Dock 9 Ltd. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site or services.
1. Introduction
These Terms and Conditions govern your use of our website and services. By continuing to browse or make use of our site, you confirm that you accept these terms. If you do not agree, please do not use the website.
2. Company Information
Dock 9 Ltd is a UK-based trading company specialising in FMCG, electronics, and construction materials, offering import and export solutions. Our registered business address is 309 Cutmore Ropeworks, 1 Arboretum Place, Barking, England, IG11 7GS.
3. Use of Website
You may use our website for lawful purposes only. You agree not to use the site:
- In any way that violates applicable UK or international laws.
- To send, upload, or distribute any harmful or offensive material.
- To attempt to gain unauthorised access to our website or systems.
4. Products and Services
We supply a wide range of products under various categories including food and beverages, snacks and confectionery, packaged foods, electronics, and construction materials. All descriptions, specifications, and prices are subject to change without prior notice.
5. Orders and Payments
All orders are subject to acceptance and availability. Prices listed on the website are exclusive of applicable taxes and shipping costs unless stated otherwise. Payment terms will be communicated and agreed upon prior to order confirmation.
6. Import and Export Services
Our import and export services cover sourcing, procurement, logistics, and customs clearance. Clients are responsible for providing accurate documentation and complying with the legal requirements of their respective countries. Dock 9 Ltd is not liable for any delays or losses caused by incomplete or incorrect information provided by clients.
7. Delivery and Logistics
We aim to ensure timely and safe delivery of all products. Delivery timelines may vary depending on location, shipping method, and customs processes. Dock 9 Ltd shall not be held responsible for delays caused by third-party logistics providers or unforeseen circumstances.
8. Returns and Refunds
Returns and refunds are subject to our company’s Return Policy. Damaged or incorrect goods must be reported within the timeframe stated in that policy. Products returned without prior approval may not be accepted.
9. Intellectual Property Rights
All content on this website, including text, graphics, logos, and images, is the property of Dock 9 Ltd or its licensors and is protected by UK and international copyright laws. Reproduction or redistribution of any material from this site without written permission is strictly prohibited.
10. Limitation of Liability
Dock 9 Ltd shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, services, or products. We make no warranties regarding the accuracy or reliability of any information provided on the site.
11. Third-Party Links
Our website may contain links to third-party websites. These are provided for convenience only, and we do not endorse or take responsibility for their content, accuracy, or practices.
12. Privacy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
13. Termination
We reserve the right to terminate or suspend access to our website or services without prior notice if a user violates these terms or engages in unlawful activity.
14. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.
15. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The updated version will be posted on this page with the revised date.
16. Contact Information
For any queries regarding these Terms and Conditions, please contact us at:
Email: Info@dock9ltd.co.uk
Phone: +44 079 5645 2206
Address: 309 Cutmore Ropeworks, 1 Arboretum Place, Barking, England, IG11 7GS